Terms of Use

Last updated: October 2026

These terms are the agreement between you and Tauqeer Ahmad, the individual developer of the Ludoverse game (“Ludoverse”, “we”, “us”). By installing or playing Ludoverse you accept them. If you don’t agree, please don’t use the game.

1. The game and your account

• Ludoverse is a free-to-play board-game app (Ludo and Snakes & Ladders) with optional in-app purchases and ads.
• You can play as a Guest or sign in with Google or Apple. Keep your sign-in secure — you are responsible for what happens on your account. A Guest account lives only on its device; if you uninstall the app or lose the phone, its progress may be lost.
• If you are under the age of majority where you live, you may use Ludoverse only with the permission of a parent or guardian, who must also approve any purchase. Ludoverse is not directed at children under 13.
• We give you a personal, non-transferable, revocable licence to use the app for your own non-commercial entertainment. The game, its art, sounds and code remain ours.

2. Coins, Gems and virtual items

• Coins are free rewards you earn by playing (daily reward, match prizes, tasks, the login chest). Coins cannot be bought, and you can never lose coins by playing a match — there are no entry fees, stakes or wagers anywhere in Ludoverse.
• Gems are a virtual currency you can buy with an Apple App Store or Google Play in-app purchase. Gems are used only inside the game to buy gifts, status items and premium boards.
• Status items (entrance effects, frames, nameplates, name colours, chat bubbles, profile skins, room themes and themed boards) are cosmetic only. They change how you look to other players and never affect dice, moves, results, XP or rankings.
• Coins, Gems, gifts and status items are a limited licence to use digital content in the game; you do not own them. They have no cash value, cannot be cashed out, sold, transferred between accounts or exchanged for real money, goods or anything outside the game, and there are no paid random boxes.
• Gems are delivered once the store confirms the payment and our server verifies it. If a purchase is charged but doesn’t arrive, contact support with the store receipt.
• We may change prices, add or retire items, or rebalance the game. An item you already own stays yours while the game and your account exist.

3. Purchases and refunds

All payments are processed by Apple (App Store) or Google (Google Play) under their terms; we never see your card or bank details. Except where the law says otherwise, purchases of Gems are final once delivered. Refund requests are handled by Apple or Google under their policies — Apple: reportaproblem.apple.com; Google Play: Google Play refund help. If a purchase is refunded or reversed, the matching Gems, items or VIP may be removed from your account. Nothing in these terms limits any rights you have under consumer law in your country.

4. VIP subscriptions

• The price in your local currency is shown in the app before you subscribe and may differ from the US price above. Payment is charged to your Apple ID or Google account when you confirm the purchase.
• The subscription renews automatically every month at the price shown, unless you turn auto-renew off at least 24 hours before the end of the current period. Your account is charged for the renewal within the 24 hours before the period ends.
• Manage or cancel any time in your store account: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Profile → Payments & subscriptions → Subscriptions. Deleting the app or your Ludoverse account does not cancel the subscription. When you cancel, VIP stays active until the end of the period you paid for.
• Daily claims must be collected in the app each day; unclaimed days don’t accumulate. VIP-only items are worn only while VIP is active.
• VIP is cosmetic and convenience only: it gives no gameplay advantage — never extra XP, better dice, ranking points or ladder protection.
• Upgrading from Star to Legend (or downgrading) is handled by the store within the same subscription group.

5. Gifts

• You can spend Gems to send a gift to another player. Gifts are cosmetic: an animation for the room, an entry on the receiver’s gift wall and Charm points on the rankings.
• A receiver gets no money, coins or Gems from a gift, and gifts cannot be returned, resold or converted. You can’t send gifts to yourself.
• Never send gifts because someone promised you something in return, and never pay anyone outside the game for Gems or items — those deals are not allowed and we can’t help if you are scammed.

6. Fair play and conduct

Ludoverse is a social game. When you play, chat, use voice or name your family, you agree not to:

• harass, threaten, bully or impersonate anyone, or post hateful, sexual, violent or illegal content (including in your name, slang, photo, chat or voice);
• cheat — modified apps, bots, exploits, colluding to fix results, multiple accounts to farm rewards or rankings, or abusing bugs (please report them instead);
• buy, sell or trade accounts, coins, Gems or items, or offer real-money deals of any kind;
• spam, advertise, or share other people’s personal information;
• interfere with the servers or other players’ games.

You can block and report any player in the app. We may remove content, reset ill-gotten progress, or suspend or close accounts that break these rules. Where an account is closed for serious or repeated breaches, unused Gems and items are lost, except where the law requires otherwise.

7. Your content

You keep the rights to the name, photo, chat messages and clips you create. You let us store and show them to other players as needed to run the game. Voice chat is streamed live between players and is not recorded by us.

8. Availability and changes

We work hard to keep Ludoverse running, but the game is provided “as is” and may be interrupted for updates, maintenance or reasons outside our control. Online features need an internet connection. We may update these terms; if a change is significant we’ll tell you in the app, and the “Last updated” date above will change.

9. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, or for loss of virtual items caused by events outside our control. Our total liability to you is limited to the amount you paid for in-app purchases in the 12 months before the claim. These limits do not apply where the law forbids them.

10. Deleting your account

You can delete your account and data at any time in the app (Profile → Delete account & data) or as explained on the delete-account page. Deleting your account permanently removes your coins, Gems, items and VIP benefits — it does not refund them and does not cancel a store subscription. How we handle your data is described in our Privacy Policy.

11. Apple and Google

If you downloaded Ludoverse from the App Store, these terms also include Apple’s Licensed Application End User License Agreement; Apple is not responsible for the app or its content and has no obligation to provide support. Google Play purchases are also subject to the Google Play Terms of Service.

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