Delete Your Account & Data

This page explains how to permanently delete your Ludoverse account and all data associated with it. Deletion is permanent and cannot be undone.

Option 1 — Delete inside the app (fastest)

Option 2 — Request by email

If you can’t access the app, email support@playludoverse.com from the email address associated with your account (or include your in-game name / friend code). We will verify and delete your data.

What gets deleted

• Your account (Google or Guest sign-in) and user ID
• Your profile — display name, avatar/emoji, and any uploaded profile photo
• Coins, Gems, purchased items, VIP status, game statistics, progression, achievements, and daily-reward streaks
• Friends, friend code, friend requests, and online-presence data
• Your messages in friend chats and crew chats
• Your crew memberships (a crew you lead passes to another member; a crew with no other members is deleted)
• Players you follow and players following you
• Game invites you sent or received, and your current room status
• Voice clips you recorded or uploaded

Live voice chat is streamed between players and is never recorded or stored, so there is no live voice data to delete.

Subscriptions: deleting your account does not cancel a VIP subscription, and unused Gems are not refunded. Cancel VIP first in your App Store (Settings → your name → Subscriptions) or Google Play (Payments & subscriptions) settings.

Timing & retention

In-app deletions take effect immediately. Email requests are actioned promptly after we verify ownership. We do not retain your account or game data after deletion, except where a limited retention period is required by law or to prevent fraud and abuse: the coin and Gems transaction log (amounts and dates, linked to a user ID that no longer exists), records of store purchases (product id, store transaction id, date — kept for tax and refund handling), gift receipts, and reports of abusive behaviour are kept for that purpose.